[insert witty title]

Comment from Deborah
Time: May 24, 2007, 6:32 pm

YES! I had the same problem. They are a USA company (or hire USA staff). I live in the UK but had flowers delivered to the USA, so may have used a USA site.

They do sort the problem out very efficiently though, so I guess they’re used to people calling and complaining.

Comment from JPS
Time: May 29, 2007, 4:56 pm

I’ve heard that the reason they get away with it is because they have good customer service so no one bothers to officially complain. They rely on people not noticing.

Comment from ww
Time: June 2, 2007, 6:59 pm

i should have been more assertive and asked for a refund. how cud i have missed the aprt where they say they wed charge me 8 quid per month.. that sucks

Comment from Linda Thomson
Time: June 11, 2007, 9:26 am

This has happened to me too!! I never thought anything of it the last couple of months - just thought it was me forgetting a purchase i made, but when the £8 appeared on my statement again this month, i googled the ’shopperdisc’ information and saw these notices!! will have to sort it out - its a scandal!!

Comment from Diane Hill
Time: June 14, 2007, 1:50 pm

Thank you for putting this forward, if it wasn’t for your comments I would have thought it was a transaction I had forgotten about.

I rang and an American lady was very nice, she said she would refund the last month back but when I said you have taken it for the last two months she then said she would refund whole amount (£16.00) with in 5 days! Lets hope Ellen keeps her word!!

Comment from Don Cocker
Time: June 14, 2007, 9:32 pm

I reported a shopperdisc.co.uk unauthorised debit to my credit card supplier who has provided credit back to my account and has undertaken to advise the debiting company that the transaction has been voided.

Since reading the information here I have forwarded this sites details to both my credit card supplier and Interflora whose data they seem to be feeding of.

May I ask that all who have been stung or foiled an unauthrised debit do the same? Especially to Interflora who must be concerned about a possible data steal.

Comment from Adam Hosier
Time: June 18, 2007, 8:33 am

Can’t beleive how this company is getting away with this. I’m ringing up this morning and hoping to get all my £8s back! They must be raking it from people who have no idea they have been subscribed up! Interflora should be preparing for some bad publicity too..

Comment from Tim Blake
Time: June 18, 2007, 9:06 am

i have just spoken to Interflora who quickly try to distant themselves from the SCAM on their web site by passing out an email address for Shoppersdiscount. The loyalty side isn’t introduced until the final payment side on line and apparently only shows the £8 per month in the small print in the terms & conditions.

Interflora know fully well what is happening and are doing nothing!

Comment from JPS
Time: June 18, 2007, 11:54 am

that’s the last time I use interflora - surely this is bad for their business

Comment from Louise Barnes
Time: June 18, 2007, 8:33 pm

I also bought flowers for my mum on Interflora.co.uk…. I was unaware that shopperdisc had collected a charge of £8 from my credit card. That charge made me go over my credit limit and I got a £12 charge from my credit card company! Please beware, cus they don’t tell you in large print that they will charge you… It’s only in the very tiny small print in the bottom of the terms and conditions….. BEWARE!

Comment from steve
Time: June 18, 2007, 9:50 pm

Same thing happened to me after I had bought some flowers. I signed up for a £10 discount promotion, but nowhere did I see anything about £8 a month forever. Theats the last time I use Interflora!!!!

Comment from Duncan
Time: June 19, 2007, 10:21 am

I have also just spoken to the lovely Ellen!

She was more than happy to cancel and refund the £8 STOLEN from my account.

Interflora must be aware that this company are carrying out these shady business practices, i have emailed them, but no reply as yet!

Interflora customers beware.

Comment from Rex Langsman
Time: June 19, 2007, 10:26 am

This particular company “shopperdisc.co.uk” has taken £8 from my account for no good reason! Now having read these comments, I realise this must be some sort of scam relating to my recent order with Interflora. I won’t be using them again !!! But how do I get my £8 they have robbed from me ??? Rex Langsman 07990 588425

Comment from JPS
Time: June 19, 2007, 10:52 am

Hi rex, ring up the number I gave in the post and just ask to cancel your subscription and get a full refund. They will do it for you.

Comment from Bob Oliver
Time: June 19, 2007, 1:26 pm

Glad I googled and found this-I phoned the number and got a friendly american-he was very efficient and promised me a full refund and cancellation. Am not impressed with Interflora and this method of selling-suggest everyone lets them know

Comment from Gina
Time: June 20, 2007, 9:09 am

I have just realised that shopperdisc have been taking £8 from my account, without any authoriation from me, for the last three months. Like the rest of you, this all began with an online order through interflora.

Now I can’t get onto their website (they want login details, which I don’t have as i never joined!) or ring them–the office is closed.

I’m v. angry and will never use Interflora again!!!!!!

Comment from Matthew
Time: June 20, 2007, 11:45 am

I’ve also fallen foul of this scam. And yes it is a scam you shouldnt have to read reams of small print online protecting you from scams like this to make a simple online transaction. We’re not happy interflora!

Comment from Ian Settle
Time: June 20, 2007, 7:45 pm

Yes. The same here. Going to communicate with Interflora.

Comment from Tracey Castle
Time: June 20, 2007, 8:02 pm

Like the rest of you I too had fallen for this!! Only by pure chance did i notice the debit on my bank statement. I called them and was on hold for 25 mins before I spoke to somebody. She said they make themselves very clear about any charges!!!!!!! I will receive my credit within the next 3-5 days. Have reported this to Watchdog too - maybe everybody should do this too.

Comment from Tracey Castle
Time: June 20, 2007, 8:04 pm

ditto!!! Have reported to Watchdog too. Maybe you could all do the same too.

Comment from james barnard
Time: June 20, 2007, 8:41 pm

yep same again, thanks to the person who left the original message, after i googled the shopperdisc.co.uk i was shocked to notice the amount of people who had suffered. Well after a quick phone call to a rather polite american, i have had an e mail confirming the cancellation and also the refund of three months ‘membership’ totalling £24. How i didn’t notice the £8 a month is a worry. Thanks again to the resourceful initial message sender. Stuff Interflora….

Comment from Ian Settle
Time: June 20, 2007, 8:44 pm

http://www.interflora.co.uk/page.xml?page_name=privacy

Look under Direct Marketing. Interflora are actively hoodwinking its customers

Getting my money back from Discount….

What a con. Don’t use Iterflora

Comment from Richard
Time: June 21, 2007, 10:51 am

B*****ds had me exactly the same way! Polite American answered the phone - but seemed dodgy when I asked if they are a UK company (website says they are…yeah, right!) Said she would refund the 3 months subscription I missed on my credit card. I am about to report to credit card company and to trading standards and complain to Interflora….Those b****ds must know by now that they are associated with this fraud. Thanks for this string - google found it and the proof I needed that I am not a total prat for not spotting that I had somehow signed up to this scam. B*****ds!

Comment from cmb
Time: June 21, 2007, 2:33 pm

Those terms and conditions are insane! Your details get sent to shopperdisc if:

” (i) If you have clicked the “CONTINUE” button on the Interflora purchase check-out page displayed once you have submitted an order on the Website, agreeing to view details of the discount voucher offer made in conjunction with Webloyalty, and Webloyalty’s terms and conditions of such offer and services; and”

That’s right, if you click a button asking if you want to see an offer then:

your Personal Information will be held by Webloyalty for the purposes set out in Webloyalty’s privacy policy. Therefore, you are strongly advised to read Webloyalty’s privacy policy

Yep. Your details (including credit card number) are sent to Webloyalty and governed by a completely different privacy policy (one that apparently allows them to take money from you with no further confirmation)

“Webloyalty” are the shopperdisc people, in case that’s not clear. If somebody gets me a screenshot of the page with the CONTINUE button I’ll write this all up properly and drum up some publicity. I can be contacted via the ‘contact’ link at the top of the page.

Finally, It also seems rather too convenient that the shopperdisc.co.uk domain returns a 404, so if it appears on a credit card bill then it’s not easy to track down who they are

Comment from lisa
Time: June 21, 2007, 4:24 pm

VERY ANGRY!
Thank goodness for this thread, same thing has happened to me after a purchase through interfora. I called this shopperdiscount company and spoke to an American lady who will refund my money. I told her what I thought of her company’s dodgy dealings….to which i got a most irritating response….. “im so sorry you feel that way” ahhhhhhhhhhhh
They shoud not be allowed to get away with this….can imagine how much money they are raking in becasue of this…..not everyone checks their bank statements in such detail and isn’t £8 the perfect little amount to go by un-noticed!!!

Comment from Gina
Time: June 21, 2007, 6:13 pm

Thanks to the person who started this thread. I did eventually get through and have been promised my £24 pounds back. As is mentioned above, I think they are relying on our complacency:- firstly, by not reading the small print in terms and conditions (does anyone?) and secondly for not noticing a relatively small sum going out each month. It would still add up to nearly £100 pounds a year if you didn’t notice .

Beware when you do call. I had to repeat several times that I not only wanted to cancel memberswhip I had never knowingly applied for, but that I also required a full refund of all monies taken. I also asked for an assurance that all information held about me and my bank account on their system would be deleted.

I do think as many of us as can be bothered should complain to Interflora and also threaten to (or actually) contact the office of Fair Trading. Ihave.
No reply as yet!

We are just the ones who have noticed.!

Comment from Roland
Time: June 21, 2007, 10:22 pm

I was just checking my account online when I came across a card purchace to SHOPPERDISC.CO.UK for £8. I nearly skipped straight by it but decieded to google shopperdisc and came across this site. How glad am i to have found it!

I will be calling the ‘nice american’ myself tommorow and requesting my money back.

I shall not be using interflora again. Marks and Spencer flowers are nicer anyway!

Comment from Elizabeth
Time: June 22, 2007, 10:33 am

The exact same thing happened to me. By the time I had got the credit card statement shopperdiscount had taken the second installment. I rang them up ready for a fight and spoke to Ellen, but she was very nice and agreed to cancel the subscription and refund the installments already paid. I can safely say I am never using Interflora again!

Comment from Heather
Time: June 22, 2007, 11:13 am

Me 2!!!! I have been caught by this sneaky trap. I can’t believe they can get away with this. I ordered mothers day flowers from interflora, what An expensive bunch of flowers in the end! I have just come back from holiday so I have only just checked my statement and they have taken twice on my latest one for May and June. I am a police officer and still got caught out!

Comment from Linda Thompson
Time: June 22, 2007, 11:21 am

I have had exactly the same problem as above - I think that this is the biggest scam in the world - I have just phoned interflora and they told me that I had signed up for this - rubbish - when I realised what it was I did not accept and it automatically took my payment details from interflora!!! Interflora told me that that could not possibly happen! Well it did. I am now waiting on a supervisor from Interflora coming back to me. I have had my money refunded, but that is not the point. Interflora should get over the knuckles for this too. They should not allow this to happen from their so call “secure website” Also discount.co.uk is based in America. The gentleman that I spoke to was too pleasant and apologetic. I told him that he was stealing our money, and he said that he was sorry that I felt that way and would return my money within 3 - 5 days. It is terrible what these people are getting away with!

Comment from Ruth
Time: June 22, 2007, 12:23 pm

I’ve fallen for the same scam. I phoned the number you gave and spoke to a Venessa, who was most reluctant to refund my money; so on your advice I got shirty and accused them of stealing. I’ve now had an email from them cancelling my “membership” and stating my refund will be in my account within 5 days. Thanks, I know £8 isn’t alot, but what a con!

Comment from Lee
Time: June 22, 2007, 3:28 pm

Hi, I would like to thank you. It came to my attension today after receiving a bank statement that £8.00 had been taken out of my account. Also on checking previous statements there has been 2 other payments taken by shopperdiscounts. I have today contacted them on the telephone number you gave and spoke to a lady who stated she will return my money back into my bank account in the next 3 to 5 working days. She also assured me that all my details have been deleted. Once again thank you, and for giving the correct telephone number.

Comment from Ryan
Time: June 22, 2007, 4:13 pm

Hi there,

Iam currently waiting in the queue, has anyone heard back from interflora with any info about a ‘good will’ gesture or a sorry…..I’ve been charged 3 amounts of £8, one of them took me over my limit and cost me £12……surely interflora should do something about this?

Comment from Scott
Time: June 22, 2007, 5:26 pm

Hi - thanks from me too for posting the original post.
Have also been caught by this. Again Ellen has promised refund and have told my credit card co to dispute this anyway and stop any future payments.
Again Ellen was very “spacey” when asked if this was UK company and what the reg number etc was. Claims not to know but repeated website address which clearly shows .inc as company rather than ltd or plc.
Am waiting on hold to Interneveragain to ask them for refund on the flowers. Least they can do. Will post if they say yes and hope you all get on ok too. Scott

Comment from Scott
Time: June 22, 2007, 5:39 pm

write to

Lee Orridge

Customer Services Manager

Interflora,
Interflora House
Sleaford
Lincolnshire
NG347TB

and explain and complain - maybe they give you something back.

they sound a bit fed up that this has happened too. thei name in the s**t i guess. but also their marketing people who agreed it all in the first place

Comment from Keith
Time: June 22, 2007, 9:23 pm

Just called them up, had the subscrition cancelled and a refund processed. I shall never use Interflora again. This is shocking and I cannot believe that it has been allowed to happen!

Comment from Jackie
Time: June 23, 2007, 12:25 pm

Same thing happened to me.
Interflora must take some responsibility.
I’ll never use them again.

Comment from Stewart J J Davies
Time: June 23, 2007, 3:13 pm

What a con. Contacted Barclaycard as well as shopperdiscounts and interflora. Going to email watchdog.

Very disappointed at interflora.

Comment from Ann Aveyard
Time: June 24, 2007, 11:40 am

Same thing has happened to me too. Over the past few months shopperdisc has taken £8 from my account. The first month I thought it was a small purchase I had forgotten about but when it appeared on my statement the second month I investigated further - couldn’t even remember how this happened but I have used the interflora site to order some flowers so that must be it. I am furious!! Have tried ringing the company this morning but their office is closed. Thanks for this thread and all the helpful comments.

Comment from christian
Time: June 24, 2007, 1:42 pm

Hello fellow Scamies,

I have the same story as everyone here:

1. Bought flowers from interflora for my mums birthday in March 2007

2. Have been unaware of consecutive £8 transactions from my account since April 19th, May 21st and June 19th

3. Have informed my bank to stop any payments to this company found at http://www.shopperdiscountsandrewards.co.uk

4. Will be phoning tmrw for a refund as they seem to operate 10-10 mon-fri on this number 08082341539

5. will contact watchdog and his dog ie. interrippoff etc to make them damn aware that this is unacceptable!

Further looking into this for your information the managing director is named Martin “haha you haven’t read the small print” Child and from there membership terms of service please see details of company:

“THIS MEMBERSHIP AGREEMENT (the “Agreement”) is made between, Webloyalty International Limited, a company incorporated in England and Wales (Company No. 05922626) with its registered office as c/o Webloyalty International Limited, Third Floor, 47-50 Margaret Street, London W1W 8SB (hereinafter called “WL”) and the person(s) specified on the Member Profile (hereinafter called the “Member”), with respect to Member’s participation as a member of Shopper Discounts & Rewards operated by WL (hereinafter called the “Service”). Webloyalty reserves the right to prevent any person from becoming a Member at its sole discretion for any reason.”

Good Luck everyone! I’ll never use interflora again this is the main reason people are reluctant to shop online………..

Comment from ted
Time: June 25, 2007, 11:08 am

Interflora/shopper discount scam.
I checked my credit card statement last night and spotted the £8 entry so decided to call my credit card company because I didn’t recognise the transaction. Unfortunatly or fortunatly the department I needed to speak to was closed so I back tracked the entry to the web site and found your thread which gave me the ammunition I needed this am. Phoned Master card this am who were very helpful and they contacted shopper discount on my behalf confirming the credit will be back in my account within the next 3/5 days.
Good luck everyone.
footnote: I called Interflora customer services this am as well and was kept on hold for nearly 30 minutes. Thank you Interflora (NOT)

Comment from karen
Time: June 25, 2007, 11:30 am

I am absolutly appauled that this sort of thing can be allowed to happen, especially being linked to what is supposed to be such a reputable company INTERFLORA. I noticed this £8 payment whilst doing online banking and thought nothing of it as i do alot of online shopping, it was only out of curiosity that i googled it and was taken straight to this site THANK GOD for people who take the time to start forums like this and warn others of this this scam. I have phoned the number above and have asked for full refund £24.00 and for my details to be removed from their system. I also asked for an email to be sent to me to confirm that i will be refunded etc. and hopfully my money will be back in my account within 3-5 days time. I am now going to contact interflora regarding this, lets ee what happens !!!!!!!
HAS ANYONE ACTUALLY HAD ANY SATISFACTION FROM INTERFLORA ?

Comment from Des
Time: June 25, 2007, 12:49 pm

http://WWW.INERFLORA.CO.UK - SCAM WEBSITE - DO NOT USE THEM - YOU HAVE BEEN WARNED.

Do not use this company they will steal your money without you even knowing it.

Add me to the list of interflora shoppers. I called shopper Discount on Saturday and after a couple of times of asking, the American lady said that she would refund my money.

She tried to tell me that they try to make it very clear what you are signing up to.

I have registered it with BBC Watchdog. It is only us that can stop this happening. Please register it on Watchdog, it is really easy.

Interflora flowers - Do Not Use their Website. It is a SCAM. More hassle than it is worth.

http://WWW.INERFLORA.CO.UK - SCAM WEBSITE - YOU HAVE BEEN WARNED.
Do not use this company they will steal your money without you even knowing it.

Comment from Lauren
Time: June 25, 2007, 1:38 pm

Hi All,

I have contacted Watchdog directly and I agree with Des, we all need to contact them to put a stop to this happening. I am currently training to be a solicitor and feel that this is clearly a breach of contract; they gave our personnel information (including credit details) without our permission.

I have contacted Interflora and I await their response maybe Watchdog will have more luck that any of us.

Please all contact WATCHDOG to put a stop to Interflora’s fraudulent use of our credit information!

Comment from Steve
Time: June 25, 2007, 4:23 pm

Unfortunately, you are not the ones who’s been caught out by this.
I have just explained it to Halifax customer care / fraud section, and they hadn’t heard of it either.
They have now cancelled my card and re-issuing an emergency in 4 - 5 days. If you go into a Halifax or Royal Bak of Scotland branch, you can fill out a fraud claim, and Halifax will refund the money. Their fraud team has now been notified of the ’scam’, and will inturn notify all Customer Care Managers of correct procedure for any other customers who also have ‘our’ problem.
Hats off the person who started this discussion.

Comment from Anne Mc
Time: June 25, 2007, 4:53 pm

I ordered flowers, had a look at the discount sheet and thought it was odd that they said not to contact interflora direct. I noticed £8 debit, thought i’d made an error and cancelled using email. Next month the same £8 debit from a slightly different name. Whilst I’m trying to sort this out my credit card company phoned to say that they were stopping my card as it turns out that someone in the US was trying to remove a large sum of money form my credit card account. THANK GOD they knew my spending pattern and could stop this but i have spent all day on the phone. I’ve even had to phone my internet food shop and change all my details to my husbands until my new card and pin arrive. ALL THIS for a bunch of flowers. I’ve emailed interflora after spending too long on hold on the phone. Wonder what they’ll say.

Comment from Eric Hudson
Time: June 26, 2007, 10:12 am

I have just discovered the same problem - two lots of £8 taken from my account as a result of an Interflora purchase for Australia. Like others, I had no problem cancelling and receiving a promise of refunds, but this is an appalling business. Thank you to those who alerted me to the scam through this website.

Comment from Howard Taylor
Time: June 26, 2007, 10:38 am

Thanks for the info regarding this company. I have been racking my brains for weeks trying to work out who they were.
I managed to get it cancelled and hopefully a refund will appear shortly (watch this space).
For your information - I bought flowers via INTERFLORA and this seems to automatically join you up!!!

Comment from christian
Time: June 26, 2007, 2:55 pm

Just for your info, phoned the number spoke to American Lady Ellen on 25/6/07 recieved an email and have reported to Watchdog - refund appears to be painless.

This notice confirms that your Membership in Shopper Discounts & Rewards has been cancelled as of 25/06/2007.

Your cancel confirmation number is: XXXXXXXXXXX.

We have issued a refund of your Membership fee. This refund will appear as a credit to your account within the next 3-5 business days.

Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us.

If you would like to provide feedback, please click here.

Sincerely,

The Shopper Discounts & Rewards Team
customerservice@shopperdiscountsandrewards.co.uk
0808 234 1539

Comment from Hash Patel
Time: June 26, 2007, 7:05 pm

I have just realised that shopperdisc have been taking £8 from my account, without any authoriation from me.

Like the rest of you, this all began with an online order through interflora.

I am so angry that Interflora has allowed this to happen and this is one of the biggest scams that I have fallen for. Just ring the telephone number - 08082341539 and cancel it.

Comment from Izz
Time: June 27, 2007, 9:18 pm

You can find Webloyalty’s privacy policy at http://www.webloyalty.co.uk

You’ll notice in their ‘Recent News’ section that they have announced on 13 June 07 their new deal with Interflora.co.uk
Interflora are fully aware of what is going on and the way Webloyalty will take money from your account. They are also aware that Webloyalty is a US company.

In future, I strongly advise everyone to always look out for the box about giving out your personal information on *any* website, not just Interflora. I always make sure I have chosen the option so that they cannot give out my data. Watch out for the wording though, sometimes you have to tick some boxes and untick others!

I hope you all have luck recovering your money from this company.

Comment from Ken Rowand
Time: June 27, 2007, 11:30 pm

ARGH !

Have just noticed £8 on this months statement and found this site, looking back they have taken £24 from my account and there back in April is the statement showing flowers for my Mum.

I have emailed Interflora, contacted Which online and contacted BBC watchdog - if enough of us that they should feature it.

Kenny

Comment from Paul from York
Time: June 28, 2007, 10:07 am

Thank you to the person who started this thread - and everyone who’s commented with useful suggestions. I’ve fallen victim too and have just found out this minute - and I’m really frickin’ angry. I think I’m fairly careful generally - but I could almost understand it if this money had been stolen, yes STOLEN, by some dodgy bar, restaurant or 2nd-hand record shop who had skimmed the details off my card or something - but for this to be happening to customers of such a major retailer as Interflora is DISGRACEFUL.

To scam on the back of such a personal (& ‘giving’) thing as buying flowers (mine for Mother’s Day - but they could’ve been for a funeral for all they knew) feels particularly offensive somehow…

I am about to contact my bank, then this company directly - and then, in awareness of the response I get from them, I will then complain to Interflora, BBC Watchdog - and possibly Which too, if I still have the will to live at that point.

And - most significantly I think, I shall notify as many people as I can to look out for this & to beware of using Interflora in the future… and to always check their statements carefully. Like scams throughout history, things like this rely on lack of vigilance. Which I have been. I’m so glad I made the effort though - and certainly will be checking very carefully in the future.

I’ll report back if I have anything to add to what’s already been said. Wish me luck! and good luck to everyone else caught out by this.

Comment from Wendy
Time: June 28, 2007, 11:32 am

Just spoke to a lady called Vanessa who was adamant that I had definitely signed up with them. I stated 3 times that I didn’t then she just caved and said she would cancel and refund.

Me thinks she is getting fed up of this game…

Comment from Wendy
Time: June 28, 2007, 11:48 am

Just spoke to Goldfish my credit card people who are aware of this scam.

Off to tell Watchdog!

Comment from Sherry
Time: June 28, 2007, 2:24 pm

Its just not interflora check this out

http://leblog.exuberance.com/2006/03/why_does_wlisho.html

Comment from Shopper Discounts & Rewards, Customer Service Team
Time: June 28, 2007, 5:44 pm

Dear Bloggers,

Webloyalty protects its reputation and monitors the blogosphere to ensure information posted on our company is truthful and accurate. Through our monitoring, we found this blog entitled http://shopperdiscountsandrewards.co.uk SCAM.

We would like to speak with you directly but do not have your contact information. If you are unhappy with your subscription or have any questions regarding your membership to Shopper Discounts & Rewards, please contact our Customer Service team on 0808 234 1539 (free phone) or send an email message to customerservice@shopperdiscountsandrewards.co.uk.

One of our customer service representatives will be happy to help you.

Regards,
Customer Service Team
Shopper Discounts & Rewards

Comment from Paul from York
Time: June 28, 2007, 7:46 pm

well, I have just spoken to the famous ‘Ellen’ - and having clearly & firmly stated my complaint & what I was asking for (i.e. ‘membership’ cancellation, a FULL refund and e-mail confirmation of this), things were entirely polite and trouble-free. I think as long as you strongly signal that you understand perfectly well what is going on and what they are up to, they will not argue the toss. I got the strong impression that she was really starting to tire of receiving calls from unhappy members of the public (who wouldn’t??!) as she just kind-of went into auto-pilot ‘refund’ mode.

Obviously, I will watch carefully to ensure this happens within the promised 5 days - but will still notify my bank and register complaints with Interflora, trading standards organisations ‘Watchdog’ & ‘Which’ and possibly inform some newspapers too. I may end up with my refund (minus interest & cost of phonecalls of course!) - but there are many out there who will totally unaware that they are being conned… and as long as there are, it remains a scam worth their running (as a few refunds here and there will mean little to them). The real outrage is that such a well-known organisation as Interflora associate themselves with such underhand practices. I will certainly never use them again - and will encourage everyone I know not too as well.

On the + side of things, I guess we’ll all check our bank statements alot more carefully in the future (I know I will)!!! It’s only £8 per month - it could’ve been alot worse. In an odd way, by scamming me like this, they have made me aware of this & may have incidentally saved me & everyone I tell being scammed to a far more damaging extent in the future.

But that, of course, means nothing to those still being scammed - or to those who are still scamming. That’s why only spreading awareness will help stamp out this particular abuse.

Thanks once again to everyone who has offered their stories - and to JPS, without whom I could have been £96 per year worse off… FOREVER !!!

Comment from JPS
Time: June 28, 2007, 8:09 pm

Cheers Paul, I’m glad I’ve saved you some money. I can’t believe how widespread this fraud is!
check the post from the shopperdisc customer service above! They must be getting scared! We’re now top of the google rankings for this sorry business.

“Webloyalty protects its reputation and monitors the blogosphere to ensure information posted on our company is truthful and accurate.”

Or in other words - you’ve cottoned on to our scam and now we’re losing business

Comment from cmb
Time: June 28, 2007, 8:52 pm

Dear Shoppers Discount Customer Service Team,

This is my website (although I did not write this particular post and have had no dealings with your company). I can be reached privately via the “Contact” link at the top of every single page.

Regards,

CMB

Comment from Ken Rowand
Time: June 28, 2007, 8:54 pm

Hey again,

Spoke to Shopper Discounts today and after 5 mins wait got a full refund and cancelled my account. I also got 2 standard replies from Interflora stating I had given my “digital signature” to signup to this scheme.

“By entering your email into the £10 cashback section of our website and clicking continue, you have provided us with a digital signature authorizing us to transmit your details to Shopper Discounts And Rewards.”

I wrote back still complaining that I had been tricked into this and at no point did I authorise £8 to come off my card every month. I also stated that I found it strange hundreds of others felt the same. I sent a link to this site and got a further reply :

“Dear Ken

In response to your previous email, I fully understand your concerns, I
can confirm that I have just visited the website you have kindly
provided and have passed the information contained in it to our customer
services manager.”

I have logged a complaint with Watchdog and WHich online also and I think they will run with a feature judging by the level of posts here!

Kenny

Comment from Graham Pearson
Time: June 29, 2007, 9:16 am

How many more people are going to get caught by this scam? Yep I’m another victim of the Interflora/Shoppersdisc.co.uk scandal. I’ll forced them to refund me the money, but this must being doing Interflora a lot of harm, all you want to do is buy flowers, and you end up paying £8 a month for discounts that you never see!

Thanks

graham

Comment from JPS
Time: June 29, 2007, 11:05 am

I’ve just contacted Martin Lewis off moneysavingexpert.com hopefully he can help

Comment from Victoria
Time: June 29, 2007, 11:06 am

The same thing has been happening to me. I ordered flowers for my friend in March and they have been taking £8 from me a month since April. Just goes to show that we all really need to pay attention to our statements especially those of us who do online shopping as I wish I had spotted it sooner. Thanks so much to everyone on this site i called them spoke to an american lady who cancelled it and refunded the amounts!

Comment from emma
Time: June 29, 2007, 11:24 am

Hi everyone,

I bought flowers for my Grandmother for Mother’s Day and obviously I too clicked on the link for the £10 discount. Although I can’t quite be sure. Regardless, it was not made clear to me at all what I was signing up to.

I rang my credit card company who told me to ring shopperdisc and they offered me a no quibble refund. I did go on a rant about how it was not made clear to me and they in their American way said I am so sorry you feel like that etc etc. WHATEVER

I am absolutely outraged at Interflora, a well -known trusted brand for basically stealing money from their customers. I work in PR and I am going to make it my personal mission to make every customer watchdog site/television programme features this scam.

How dare Interflora do this. None of us our idiots yet we fell for it so thousands of people must be paying out money because of Interflora and they need to be made aware of this.

Comment from SN
Time: June 29, 2007, 11:38 am

It is highly misleading and the membership fee is not clearly mentioned. I was stunned when I received my bank statement and £8 had been taken out. There needs to be a very clear statement of what is being opted into and the £8 fee is not made clear enough. I have cancelled and will be making a formal complaint to Interflora.

The company did not care one bit when I stated to them that the opt-in to the scheme was not transparent enough regarding payment and did not meet UK online marketing guidelines. I will be taking this further with the marketing director of Interflora as this is damaging their reputation.

I have to admit though I was not too impressed with the data management at Interflora - especially when I was asked if I enjoyed the flowers via email and it was made very clear that I bought them for a funeral. Not the best way to handle ther data for marketing purposes - rather like this shopperdiscount malarky!

Fingers crossed that the refund will come through swiftly!

Comment from Emma Strugnell
Time: June 29, 2007, 12:46 pm

I have asked shopperdiscount to email me images of exactly what the screens look like of what we all ended up subscribing to and if they send them to me I will pass on to Trading Standards so they can investigate and prosecute both Interflora and Shoppersdiscounts. SN you are right as it must not meet with marketing guidelines.

Once I have more details I will talk to my contacts at the BBC and try and get coverage of this on Watchdog as the public need to be made aware of this. This company must be making a fortune and need to be stopped. Interflora are capitalising on the confidence the public have with their brand and the public must be aware they can’t trust them either.

Comment from Emma
Time: June 29, 2007, 1:04 pm

This is their reply

Dear Emma,

Thank you for emailing Shopper Discounts & Rewards.

Our records show that you or someone in your household joined Shopper Discounts & Rewards through a special rewards programme after completing an online transaction with Interflora. After your transaction you were offered and accepted a membership in Shopper Discounts & Rewards. Immediately next to the offer, the Offer Details were displayed, which included the agreement that we could bill the low monthly membership fee of 8.00 pound X 1 to the credit card you used for your transaction with Interflora after your trial period ended.

Our records show that your membership was cancelled effective 29-06-2007 and we have issued a refund of 8.00 pounds X 3 for the membership fee billed on 06-04-2007-06-06-2007. Your refund will show on your credit card or debit card account within the next 3-5 business days.

If you require further assistance, please contact our Customer Service Department free phone on 0808 234 1539. Our Customer Service Representatives are available Monday through Friday 10am-10pm GMT.

Sincerely,

Ellen
The Shopper Discounts & Rewards Team
customerservice@shopperdiscountsandrewards.co.uk
0808 234 1539

Comment from Emma
Time: June 29, 2007, 1:07 pm

This is the email they sent me on March 13 after I bought flowers and obviously ended up subscribing - NO MENTION OF THE £8.00 fee

Dear Emma xxxx,

Thank you for becoming a Shopper Discounts & Rewards member, Emma. I just want to remind you of all the terrific online shopping savings you are now entitled to receive through ShopperDiscountsAndRewards.co.uk.

SAVE ££ ONLINE — AUTOMATICALLY!

As a Shopper Discounts & Rewards member, you’re entitled to cash-back discounts at hundreds of popular online retailers like Currys, Marks & Spencer, ASDA, PC World and more.

Always go to ShopperDiscountsAndRewards.co.uk FIRST!

To get automatic cash-back, simply go through the homepage at ShopperDiscountsAndRewards.co.uk every time you shop online. Click on “Online Shopping Savings” and follow the links to participating online retailers. You’ll automatically receive a cash-back percentage on your purchases.

Get automatic cash back cheques from Shopper Discounts & Rewards!

Each month, Shopper Discounts & Rewards will total up your cash-back amounts and send you a cash back cheque in the post. (If your discounts total £5 or less, we’ll carry over the money to your next cheque.) There is no limit to the cash you get back, and you can shop online as often as you like. There are no forms to fill out and post, no deadline dates to miss, no headaches and no hassles. Shopper Discounts & Rewards will send you cash back automatically.

Remember, these cash-back opportunities are NOT available to the general public. Only members like you Emma can get cash back through ShopperDiscountsAndRewards.co.uk.

Try it right now. Click below to check out the list of online retailers and the discounts you get through Shopper Discounts & Rewards. Click here:

Online Shopping Savings at ShopperDiscountsAndRewards.co.uk

I hope you enjoy all the money you’ll save with Shopper Discounts & Rewards!

Sincerely,

Martin Child
Managing Director
Shopper Discounts & Rewards

Contact Shopper Discounts & Rewards

P.S. Go to ShopperDiscountsAndRewards.co.uk and start saving big money online right away!

Only available to residents of England, Wales and Scotland. Terms of Service apply. Shopper Discounts & Rewards is owned and operated by Webloyalty group of companies. All third party trade marks and or copyrights are the property of their respective third party owners, and unless otherwise noted, Shopper Discounts & Rewards programme is not affiliated with the respective third party owners. Third party retailers participating in this programme vary by location and are subject to change. Shopper Discounts & Rewards programme benefits cannot be accessed via WebTV. ©2007, webloyalty.com, Inc. 1585.01-07

Comment from JPS
Time: June 29, 2007, 2:45 pm

http://www.reservationrewardssucks.com/

This is a website describing the webloyalty scam which ShopperDiscountsAndRewards is part of

Comment from karen
Time: June 29, 2007, 9:55 pm

Hi All Again
Just to let you all know i had no problem getting membership closed and money refunded (this has now gone back into my account £24)

Had no joy what so ever from interflora whom i will ever use again.

Have also contacted watch dog and hopefuly they do investergate this SCAM and make it public.

Im still concerned that this company still has my card details so have orded a new card from my bank and i will also explain the situation regarding shopperdiscount.

I still can not believe that interflora allowed this to happen and i will always read small print etc, in future.

Good luck everyone

Karen

Comment from Andy Smith
Time: July 2, 2007, 8:32 pm

Yep, me to. Used Interflora, no mention to my recollection of an £8 per month fee for your £10 discount. Just rung them and they (Shoppersdiscount…….) seem resigned to giving me a full refund, but will see. They must be getting used to the complaints as the Amrerican lady caved in quickly. But how many others out there are being coned? Almost slipped past me. Won’t be using Inteflora again. Their loss. How is complaint to Wathdig, etc going.

Andy

Comment from wendy E.
Time: July 2, 2007, 9:38 pm

VERY ANGRY ALSO, How dare shopperdisc.co.uk STEAL money from my account and other peoples - wonder how long they’ve been getting away with this scam for. Thank goodness for this thread and bringing it out into the open. I’ve tried ringing them for refund but think i rang too early, will try after 10pm tonight. I rang my bank , the Halifax and they’ve passed it on to their fraud dept because this is downright theft. Going to contact BBC watchdog also and trading standards. I wont be using Interflora ever again.

Comment from Bernie Lazar
Time: July 3, 2007, 9:24 am

Same thing has happened to me. Found out yesterday that £8 per month has been going out of my account since I ordered flowers through Interflora for my daughter in law when she had a miscarriage in Apriil and ever since £8 per month has been taken out of my account. I am absolutely disgusted that such a so called reputable company is in on a scam like this and will NEVER USE THEM AGAIN. Am also going to report them to Watchdog and will get in touch with Interflora. Have rung the company, spoken to a nice American lady who has promised to cancel and refund the £24 I have so far paid. Am also going to cancel my credit card as am worried that they have my details.

Comment from laura mcguffie
Time: July 3, 2007, 7:47 pm

this has happened to me too - will never use interflora again - what a bloody cheek. There will be 1000s of people who dont notice this charge for months and months

Comment from laura mcguffie
Time: July 3, 2007, 8:25 pm

Update - I waited for 2 hours on the phone tryin gto talk to shopperdisc - I have now written to watchdog

Comment from Ken Rowand
Time: July 5, 2007, 10:01 pm

Hey again

£24 back in my account today

Have also looked the the threas started on Martins MoneySaving website and it doesnt look like anyone believes whats going on!!!

Kenny

Comment from Ken Rowand
Time: July 5, 2007, 10:02 pm

Lets try that again shall we!

Have also looked at the thread started on Martins MoneySaving website and it doesnt look like anyone believes whats going on!!!

Comment from JPS
Time: July 5, 2007, 11:56 pm

I know, I put up my post and they all had a go at me for not reading the small print - even tho it isn’t in the small print

Comment from Claire Jones
Time: July 6, 2007, 10:10 pm

Hi there, thanks you so much for starting this thread. I cant believe that Interflora are getting away with this scam. I called the number you gave and have been told that the money will be refunded and my membership cancelled. Im never using Interflora again. Imagine all the people out there that havent noticed the £8 going out of their accounts. Shoppersdisc.co.uk must be raking it in!

Comment from katie brown
Time: July 7, 2007, 5:23 pm

I have also just found out about a charge applied to my account without my authorisation.
I’m absolutely livid!! I have just tried to ring this company left in a queue for 30-40 minutes, no wonder noone answers the phone!
Has watchdog actually done anything about this or what?? and will I get charged for ringing this number, is it likely anyone will ever answer?!!
I shall also never use interflora again and shall be contacting them on monday since they are shut today. THEY should be ringing up for me and resolving this!

Comment from Beverley
Time: July 7, 2007, 5:49 pm

I, too, have just discovered this scam. I tried to call Shoppers Discount but was on hold for so long that I lost the will to live. I am now worried about how much that particular telephone call cost me! I hope that they are not scamming the public by charging hundreds of pounds per minute for the phone calls …. although nothing would surprise me.

I have e-mailed them demanding full refund, I have e-mailed Interflora but don’t expect a reply and I have e-mailed Watchdog.

Comment from danielle
Time: July 9, 2007, 8:55 pm

thank you for this only noticed this month they took £16.00 cheaky buggers takes people like you to warn us i thought interflora would be safe
a million thankyous

Comment from Pat Swan
Time: July 9, 2007, 10:52 pm

Hi’ I’ve also been hit with £8 taken twice from my credit card after
purchasing flowers through interflora.
I called the company tonight and they are gong to cancel my ‘membership’
and refund the the money taken. I was completely unaware that I had entered
into any such agreement. I’m very angry.

Comment from Ben Morrison
Time: July 10, 2007, 6:24 pm

£50 for me! Unbelievable! Well they say they are refunding it and they best had do - that’ll teach me to not check my statements more closely in the future!

Comment from katie brown
Time: July 12, 2007, 5:01 pm

I complained to the company and copied in Michael Barringer from Interflora whose glorious idea this was (see, also gave him the link to this page so he chttp://www.brandrepublic.com/Incentive/News/664732/Webloyalty-launches-UK-Interflora-deal/)could see for himself..his amazing reply was the following:
Dear Ms Halliwell

If this is a programme you have signed up to unknowingly and you now wish to cancel, I will ensure your money is fully refunded as early next week as is practicable and that you are removed from the programme immediately.

I will be looking into this further.

Thank you for bringing it to my attention.

Michael Barringer
and has he actually done anything for anyone?!!! waste of space.

Comment from katie brown
Time: July 12, 2007, 5:05 pm

also wanted to say that there does appear to be just the one american woman called Anita who sounds like a robot and has to ask for your details 3/4 times to get it right, talk about losing the will and that’s before you’ve even got through to her, WHO RUNS A COMPANY LIKE THIS?!! I now await a refund despite telling them my card is cancelled so not feeling too optimistic..probably have to waste another hour on the phone number and repeat my name over and over again next week..

Comment from Shopper Discounts & Rewards, Customer Service Team
Time: July 12, 2007, 6:06 pm

Dear Bloggers,

Updated Posting:

Webloyalty protects its reputation and monitors the blogosphere to ensure information posted on our company is truthful and accurate. Through our monitoring, we found this blog.

We have recently added a new dedicated email address for you to contact us.

We would like to speak with you directly but do not have your contact information. If you are unhappy with your subscription or have any questions regarding your membership of the Shopper Discounts & Rewards programme, please contact our Customer Service team on free phone 0808 234 1539 (10 am to 10 pm Monday to Saturday, and 2pm to 10 pm on Sunday) or send an email message to customerservice@webloyalty.co.uk.

One of our customer service representatives will be happy to help you.

Regards,
Customer Service Team
Shopper Discounts & Rewards

Comment from Ken Rowand
Time: July 12, 2007, 10:23 pm

You already posted this automatic??? response on the 28/6 seen it on other blogs worded the same way also. Hmmm

Kenny

Comment from christine griffiths
Time: July 17, 2007, 2:44 pm

hi i too have been ripped off by this company through buying flowers from interflora..i think its a liberty how they can just take money from any ones account who happens to buy flowers…i’m sure they can be roported too the police for this surely this is theft??

Comment from joanne harrison
Time: July 18, 2007, 11:52 am

Hello everybody!

I too have ripped off by this b**** company…. like you all.. I ordered flowers in march for my mother who lives in France.
I did ring them up and demands on my money back… thank god I noticed the statements… noticed that £8 has been taken off since april… they said they will refund I will wait and see if it did happening?? They did say only will refune me £8 !! I will demand for the full refund now…

Now I am going to report them to Watchdog now…
Thank you all for your time and trouble to warn us all…

Comment from Haveda
Time: July 18, 2007, 2:51 pm

Yes I’ve been “scammed” too - a full refund is on it’s way. However, I’m still a bit concerned that these people have our details on their database and that they will have them for the next 6 months (so they say) before they will delete them - in case there is any problem with the refund process, apparently. Is there anybody out there who is aware of a process by which we can ensure that these details are, in fact, deleted from what appears to be a foreign company’s database?

Interflora do not appear to be the slightest bit concerned about what is happening. Apparently it’s our own fault, we should have read the small print which was placed in some obscure place on our computer screens; would this be written using a white coloured font on a white background? Surely they must be losing a lot of custom. If you want to have your details removed from Interflora’s database you could try ringing this freephone number 0800 505060 - they take a while to answer but it’s well worth the wait!

I hope Interflora is the only ‘reputable’ company using this marketing device. It appears to be designed in such a way that the companies involved want to put an end to customers’ trust in internet shopping; why they should want to do that …… who knows?

Good luck

Haveda

Comment from Norman H Peters
Time: July 18, 2007, 8:56 pm

The same has happened to me! Absolutely ridiculous. Still, look at how much money they’ve managed to take given the amount of people on this site…..

Comment from Linda Baruch
Time: July 19, 2007, 1:32 pm

Just received my capital one statement which shows an £8 payment i had no prior knowledge of this company and have signed up for nothing. This is blatant fraud but capital one refuse to cancel the payments as they say it is a continuous payment authority and meanwhile the payments will continue until their investigation is complete.

Where is the consumer protection?

I intend to transfer my balance and cancel this card immediately.

Comment from Matthew Bowden
Time: July 20, 2007, 11:42 am

Thank you for this advice and the warnings. When my credit card account came to me (I live in Australia) I too spotted an unsual charge listed as shopperdisc.co.uk. I too have made purchases on the UK Interflora website. When I called up I too have been told that my credit card will be reimbursed with the two 8 pound charges that have appeared on my credit card. What a complete rort!

Comment from Rebecca Hagan
Time: July 20, 2007, 8:40 pm

I have also been charged £16.00 (over two months) after purchasing flowers from Interflora. I have also emailed Interflora to complain. What a disgrace. I am never using Interflora again and I’ve also emailed all my friends/family/collegues a link to this website. I hope Interflora go bust.

Comment from christine griffiths
Time: July 20, 2007, 10:25 pm

hi i too have been ripped off by this company they trade under flowers direct…they have a ref/number for me but i different name i have instructed my bank not too pay any more which they are compling too …but getting them too believe me is another matter i am going too ring interflora monday,i think we should show all this comments too the police because it’s stealing…as i live in spain its difficult for me too ring the free phone number here!!

Comment from Kelly
Time: July 22, 2007, 8:26 pm

I aslo found out that interflora and those other idiots ripped me off. I emailed Interflora’s CEO, FEO and some other muppet:

Subject: Thanks a bunch…

Michael & Jon,

I hope you don’t feel this is an intrusion of your private business email box! No, you can’t possibly, knowing you are freely passing your customers’ personal and secure information to third parties without their consent!

This is what happened to me a couple of months ago when I bought some flowers for my mother via your website. You passed my credit card details to Shopper Discount & Rewards, who in turn signed me up for a paid membership! It was only by chance that I found out that every month for the last two months, your fantastic partners in business and crime were withdrawing money out of my account! And it looks like I am not the only one:

http://www.geometricrate.com/blog/general/discussion/httpshopperdiscountsandrewardscouk-warning/

How can a well known and supposedly loved brand in the market place, a brand known by your grandmother, mother and family all around the world can be ripping off poor, unsuspecting people by freely giving their details to online scammers? How can you be taking advantage of your loyal customers’ trust? Oh, is it so you can buy your family flowers from the commission you make from each signup. Well done for destroying the trust of so many of buyers who will never use your service again! I really hope it is worth it!

Your business tactics are purely disgraceful, er sorry, business tactics, far too strong a word for a falling market leader!

P.S, I don’t expect a response as I’m sure you’ll be too busy sacking your marketing director who signed you up for this wonderful deal! NOT.

Comment from Interflora
Time: July 25, 2007, 5:35 pm

Before you shout at me for his comment, I work for Interflora, in the department you guys are ringing to get refunded, and let me say this……were all behind you

Now, that may seem strange, but allow me to explain

Firstly, ShopperDisc is not a scam in the worst sense of the word, I would say more of a misleading product, to clarify, I will compare it to the bank charges scandal.

Barclays will charge you for going overdrawn, they are legally allowed to take up to £6 as a charge, however you will find that this is closer to £36. Barclays rely on people not acting on this to get profit, you can call Barclays and they will refund you all your charges if you threaten court action.

ShopperDisc is similar, however, unlike Barclays you do actually agree to it, it’s shown to you three times in bold writing as you claim your £10 cashback.

Granted a lot of people don’t look at the TAC, myself included, but all we can do here at customer services is point you to ShopperDisc to claim your money back.

We did not make the decision to ally ourselves with ShopperDisc, nor do we like having to deal with the multitude of complaints regarding it, this is not to say we do not like helping each and every customer, it just annoys us that the bigwigs upstairs are not answering for their crimes.

My suggestion is to go straight to ShopperDisc, as they will refund you faster than we will, if at all. All we are told to do is quote TAC.

I hope you use Interflora again, in fact, I can say that the £10 cashback scheme is the only thing on our website of that nature, we will help you all we can but there is only so much we can do. We understand your frustration but until this is taken to the television, we don’t think the bigwigs will pull the plug. Just avoid the Cashback offer and your order will be carried out with no problems.

Thanks for reading

Comment from Lee Armstrong
Time: July 26, 2007, 12:04 pm

Hi There,

I’m stunned at this. Every other online purchase i have ever made i’ve had to give all my details and then hit the pay/confirm button. Its obvious you’ve made a purchase. I’m stunned you can make a purchase from another company by just ticking a box, let alone a purchase that is repeated every month until you notice.

I’m suprised that this isn’t against the banking codes, i’m also suprised that it doesn’t fall foul of the data protection act (the information is stored and transmitted electronicaly) as they are usual quite careful about sharing of personal data ?

Its a scam and i’m sure its ilegal.

cya,
Lee

Comment from Mary
Time: July 26, 2007, 1:14 pm

Barclays do charge if you go overdrawn. But they will charge you if you have an account, an agreement, a contract call it whatever you like with them. They do not pass your contact details to another financial institution who will then draw money out of your account.

Your comparison is just flawed and you shouldn’t be dragging another brand name into this.

According to the data protection act, data must not be disclosed to other parties without the consent of the individual whom it is about, unless there is legislation or other overriding legitimate reason to share the information (for example, the prevention or detection of crime).

Interflora and Webloyalty have breached (probably negligently and naively in the case of Interflora and fraudulently and knowingly in the case of webloyalty) many UK and European consumer protection laws and regulations. This is evident by the standard and ready made responses Webloyalty sends out to all its victims and the fact that a dedicated team of people has been employed to deal with the aftermath.

It’s a sad state of affairs, which without a doubt will soon attract the attention of the press. If interflora had any business sense left in them would pull out of this scheme asap and send some flowers to all the people affected. That way they won’t look so pathetic when one of their PR people is being questioned by Nicky Cambell.

Comment from JohnS
Time: July 27, 2007, 12:05 am

Same here. 2 months of payments have now gone before I noticed. The fault lies fully with Interflora. I will not use them again and think they should quickly sort out this issue with all customers and remove the scam. Its benefiting no one except the us company shopperdiscounts. I am forwarding the details to as many consumer sites and groups as I can find until this is sorted out.

Comment from Harry.C
Time: July 27, 2007, 8:44 pm

Yup I just got caught as well. I am fairly aware and still got caught out although when I rang up to claim a refund they (shopperdiscounts)were very helpful. I got caught out through SWREG an online payment provider. I would recommend that people avoid this company as their reply to me was that ” it was clearly explained and you had to opt in twice”. I am writing to watchdog to try and get these gits penalised for what amounts to theft.

Comment from Dan
Time: July 28, 2007, 9:12 am

You people need to understand when it’s your fault, im not disagreeing with you about it seeming like a scheme but you guys need to understand the following:

A) Companies nowdays generally try and get money out of you in as many ways as possible
B) You NEED to read what your signing up for
C) Companies rely on YOU to take the “moral high ground” and say such stupid things as “I shouldn’t have to read the terms and conditions”

The short answer is, it’s your fault, stop moaning because you HAVE signed up to something, you HAVE given them authorization to pass on your card details and if Interflora have done anything illegal they WOULD have been told to remove the content by the multitude of government agencies designed to track down and eliminate this kind of thing, Interflora have done nothing wrong legally and you people are demanding your money back when you should be holding up your hands and saying “my bad, in future ill read when im signing up for”, it is immoral and deceitful, but if that’s your stance then just don’t use them again.

Comment from jps
Time: July 28, 2007, 6:19 pm

Well I think you’ll find that this post and comments are generating bad feeling and publicity towards interflora so hopefully this will help put a stop to such schemes. Remember not everyone reads all the small print on a transaction especially on a website that is assumed to be safe - one would assume that a reputable company such as interflora would be less inclined to hide dodgy transactions with third parties in their small print.

Comment from penniwen
Time: July 29, 2007, 12:17 pm

Realised i was being charged £8.00 each month by this company so tried to log on to see what was going on. Just found this web site and realised that Ive been done as well. Bought flowers for mothers day from - yep interflora. Once bitten twice shy. Am going to call bank and also get refund.

Comment from penniwen
Time: July 29, 2007, 9:29 pm

just got email from shopperdiscountand reward - they are going to credit my account with the money owed within the next 5 days. Time will tell

Comment from Johnny Green
Time: July 30, 2007, 1:54 pm

Just checked my credit card account and for once i only had a couple of charges, never noticed it before. After a search on the net i came across this thread, thank goodness.

I phoned the same number, spoke to a very polite american woman who could not be more helpful, she said she would credit my account within the next 3/4 days. What was worrying, and my fault, was that when I said I would check with my credit card company on past transactions she told me they would be crediting the past five months back to me! I thought it was only the past two months. what a con!

Comment from Person angry with Interflora
Time: July 30, 2007, 6:14 pm

OH MY GOSH! HOW RUDE!!!
So glad i noticed this and checked the web for what was going on! ANd i really owe this page one! Otherwise i would have thought it was some top i bought and not really cared. Now i know it is such a relief and i won’t be losing 8 quid a month!
BUT HONESTLY, HOW RUDE THESE PEOPLE CAN BE!!!
INTERFLORA…GRRRRRR

Comment from Nelli
Time: July 31, 2007, 3:18 pm

Also been caught by this scam, how dare interflora give our card details to a third party company that will then defraud us of our hard earned cash.

I am going to write to the head of complaints at Interflora and would advise everyone else to do the same.

Sally Hill
Interflora House
Watergate
Sleaford
Lincolnshire
England
NG34 7TB

Comment from Andy
Time: August 4, 2007, 9:21 pm

I have just written this email to both Interflora’s general and corporate email web forms. I’ll call the shopdisc.co.uk people and tell them the same thing. Let’s see what they come back with!

To whom this may concern,

I noticed that a charge of £8 was made to my credit card without my knowledge, agreement or authorisation by shopdisc.co.uk - an affiliate of yours to whom you have passed my credit card details. I understand from various sources that this will be done on a monthly basis, again without my prior knowledge or consent.

I write to demand a full refund of the charges made to my account immediately, either from you or shopdisc.co.uk, as well as the removal of my credit card details from any of the schemes you or shopdisc.co.uk may be running. I would also like to have written assurances that this will not be a recurring problem in forthcoming months.

I believe that this unauthorised charge to my credit card constitutes fraud, and unless this is resolved promptly and amicably I reserve all rights to pursue you and shopdisc.co.uk through the courts, criminal and civil.

I have, thus far, ordered from you on several occasions and have had no problems with your service. However, I will not tolerate fraud.

I would appreciate a prompt and full resolution to this matter.

Comment from Andy
Time: August 6, 2007, 1:23 pm

Just called them, an American woman apologised and refunded the £8!

Still annoyed at Interflora though!

Comment from Rod
Time: August 9, 2007, 3:44 pm

I’ve had the same experience as countless other people. This is scandalous. I don’t recall seeing the con in the small print, although with a company with a reputation like intreflora’s you don’t expect to have to go throught the small print with a fine toothcomb for fear of getting ripped off. Never will I use these con artists again. the woman at shopperdisc made it clear that it was not Interflora’s fault . . . Crap, as they have obviously sanctioned this scam.

Comment from Debby
Time: August 9, 2007, 11:56 pm

I thought Interflora was a reputable company. They are obviously not, as they are allowing a third party to steal our money! I distinctly remember NOT clicking on anything other than what I needed to, in order to pay for the flowers I bought.

Good job I checked my statement this month. I usually don’t!!!

I intend to complain to trading standards.

Comment from martin
Time: August 10, 2007, 11:33 am

Ordered some t.shirts from above company in U.S.A, they were acting as a third party. Supplier gridlock never sent the order was relieved to not be charged on my credit card, but now feel that i to are part of this scam regarding £8.00, now appearing on statement. I cancelled the order as they fell short on delivery times. So no goods and £8.00 out of pocket too.

Thanks for e.mail address I will try to get my money back.

martin

Comment from Rochelle
Time: August 12, 2007, 12:33 pm

Just noticed the same problem… i ordered flowers for mothers day, and have been charged £8 per month since then ! Thank God for this discussion board. I’ve reported this practice to Watchdog and i’m going to phone this company up to try and get a refund.

I’m a law graduate, i’m not naive when it comes to contracts !! I did not knowingly authorise my details to be passed on to another company and i certainly did not agree to pay a membership fee to a company whom i have had no previous dealings with and no knowledge of ! Why would i ? Why would any of us ? Its a disgrace that a supposed reputable company like Interflora are involved in such a scam.

Comment from chris
Time: August 13, 2007, 10:45 am

I echo what has already been said. Contact these people and you will get a full refund if you ask for it. Interflora - you should be disgusted with yourselves. I will not be using you again.

Comment from Haveda
Time: August 13, 2007, 4:47 pm

Just found this interesting information provided by the office of fair trading. Hope people find this useful.

What to do if you discover a scam

Tell your friends and family. If you have been a victim of a scam you should report it to one of the organisations listed below who can also provide advice:

For scams in general - Consumer Direct
Tel: 08454 04 05 06

For investment scams - Financial Services Authority
Tel: 0845 606 1234

Email to scams@oft.gsi.gov.uk

Download our leaflet How to recognise a scam (pdf 550 kb).

You can also order it free on 0800 389 3158.

I think we all need to do something to stop this happening -there are probably thousands of people out there who have not noticed the monthly £8.00 charge from their accounts.

Best of luck

Haveda

Comment from Theresa
Time: August 15, 2007, 9:21 am

Same has happened with me. 3 months of payments have now gone before I noticed. I will not use Interflora again and am disgusted that such a supposed reputable company have associated with a scam like this. I have written to Interflora to complain and will also contact Watchdog and other user groups to warn others against this.

Comment from Ronan
Time: August 16, 2007, 10:25 am

Another one here! Just noticed this today, money came out 13 Aug! Almost thought it was something else as i’ve ordered quite a lot online over the last month, glad i googled it! Just called, got straight through and have been refunded and cancelled the scamscription!

Comment from emily
Time: August 16, 2007, 11:30 am

me too…. i’m in oz and my credit card company put a block
on my card because of ’shoppersdisc.co.uk’ which brought my
attention too it!! thanks to this site i found out about the
scam!!! phoning them now!

Comment from Peter Dalton
Time: August 16, 2007, 1:38 pm

I got caught out too. MBNA said they would not put the matter into dispute as I had knowingly accepted the deal. What a joke. This is such a scam and amazing that Interflora etc continue to get away with. I have cancelled and obtained a refund, will never use Interflora again and have cancelled my MBNA card. Corporate greed rules OK. Who ever started this discussion board deserves a medal.

Comment from Les
Time: August 21, 2007, 8:37 pm

Thank you for including the phone number to cancel this £8 -we have had the same amount comming out for the past 5 months I have organised all the money to be returned.
Are the papers aware of this scam??
I will never buy from interflora again.

Comment from Jason
Time: August 22, 2007, 4:16 pm

When the first payment came out I thought nothing of it as I was thinking that I purchased something but when I checked today there it was again ‘Discshop.co.uk’ and the last was ‘discshopping.co.uk’. So I did what everyone would do and I googled them, found this website and made the call.
The are friendly, probably told to be friendly cos all they’ll all day is people in there ear.
It is a scam and here is a word to everyone, check your statements online daily as this easily could of been idenity fraud.

Just be careful out there.

Comment from Eric
Time: August 22, 2007, 7:59 pm

I noticed £8 taken from my credit card and sent an email complained bitterly telling them that what they were doing was fraud and proply received this email from them. This notice confirms that your Membership in Shopper Discounts & Rewards has been cancelled as of 22/08/2007.

Your cancel confirmation number is: 18115600.

We have issued a refund of your Membership fee. This refund will appear as a credit to your account within the next 3-5 business days.

Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us.

If you would like to provide feedback, please click here.

Sincerely,

The Shopper Discounts & Rewards Team
customerservice@shopperdiscountsandrewards.co.uk
0808 234 1539

Comment from Kevin
Time: August 23, 2007, 2:05 pm

Very sad that things like this are so prevalent within the industry.
It gives everyone a bad name, and is very unfair to consumers and professional florists worldwide.

Consumers in America and across the pond are learning that there is an alternative to shady practices, high charges and inferior product quality, but it’s taking time to get the word out to the masses.
Dealing with a Real Florist is the safest, most cost effective way consumers and recipients can be assurred that they are being treated fairly and the product being created and sent is of exceptional quality.

Real Florists are brick and mortar flower shops, featuring professional designers, high quality floral product and a commitment to consumers worldwide. Real Florists don’t play games and you always get what you paid for.
No hidden mystery charges !

Real Florists encourage you to call in to the shop, not use second or third parties that collect fees from your total order.

Experience the difference a Real Florist can make in your lives and be part of the solution. I assure you that the time spent will reap generous rewards.

Remember - Real Florists deliver real smiles, everyday, anywhere in the world.

At Manorville Florist we are proud of our efforts to direct consumers worldwide to the right filling florist.

Comment from John Bakewell
Time: August 23, 2007, 10:22 pm

This blogg helped me confirm i was being robbed ….thanks.
I wonder if the shop i made the original purchase from are aware.

Comment from Eileen
Time: August 28, 2007, 10:52 am

Like the 100+ before, I have also been had by Interflora and Shopper Discounts, I have just spoken to the very pleasant/polite American lady, who confirms that she will refunded 4 payments of £8 and remove our details from their computer. (Many thanks to the information given by the previous unlucky people.)

To safeguard any further transactions being made I contacted my bank to ensure that no further payments are made.

I tried Watchdog’s website but were unable to get a link to their contact page, however will keep trying, if only to make other people aware.

Since this experience, never will I use Interflora again, I thought, that they were an old and trusted company!

I was only made aware of this by my bank because I was querying another amount that has disappeared from our account to http://www.esellituk.uk. A NON-EXISTENT WEBSITE. If anyone has heard of this please add another message to this string.

Comment from Eileen
Time: August 29, 2007, 1:57 pm

With regard to message number 128 please ignore the last paragraph, the mystery is solved, this is a geniune website but unfortunately, when I entered the complete address a message comes up that it is unavailable, but if a search is made for esellituk then the website is available.

Please put it down to a senior moment………

Comment from Fione
Time: August 30, 2007, 10:25 am

Hey up….. (puts her hand up says ‘I been duped/conned also’

I sent Interflora an email… and this was the reply I recieved:

Thank you for contacting Interflora Customer Services.

Here at Interflora we strive to ensure that all our customers receive the best in choice, value and service. To this end, I was very disappointed to learn of your concerns surrounding the “Shopper Discount & Reward Scheme, currently promoted on our website.

Naturally, it is not our intention to ever mislead our customers, and I would like to sincerely apologise for any inconvenience that may have been caused.

For your convenience, I have outlined below further information which may be of use, surrounding the information requested.

If you are a new or existing customer, and where you permit selected third parties (such as Webloyalty, as described below) to use your Personal Information, we (or they) will contact you by e-mail, mail, telephone, SMS or other means.

Your Personal Information will be transferred to Shopper Discounts & Rewards (a company owned and operated by Webloyalty International Limited (hereinafter, Webloyalty), which is not affiliated with Interflora, if you give your consent to this in the process outlined below:

(i) If you have clicked the “CONTINUE” button on the Interflora purchase check-out page displayed once you have submitted an order on the Website, agreeing to view details of the discount voucher offer made in conjunction with Webloyalty, and Webloyalty’s terms and conditions of such offer and services; and
(ii) If you have consented to having Interflora transfer your Personal Information to Webloyalty by providing your e-mail address and clicking the button beneath on the Webloyalty webpage, consenting to such transfer.

If you do consent to your Personal Information being disclosed by us to Webloyalty as referenced above, your Personal Information will be held by Webloyalty for the purposes set out in Webloyalty’s privacy policy. Therefore, you are strongly advised to read Webloyalty’s privacy policy and satisfy yourself as to the purposes for which Webloyalty will use your Personal Information before agreeing to Webloyalty’s terms and conditions. We have no responsibility for the uses to which Webloyalty International Limited puts your personal information.

If you would like to opt-out of Interflora British Unit contacting you for marketing purposes, you can do so at any time by e-mailing us at sales.enquiries@interflora.co.uk. However, once you have consented to the transfer of your Personal Information to a third party such as Webloyalty as previously described, you must follow the opt out /modify procedures provided for by such third party, to opt out/modify your personal information contained in such third party’s database

If you have registered for this scheme, but feel you would like to be removed, this should be done immediately by contacting Webloyalty direct.

Please contact Webloyalty on 0808 234 1539 or by using the dedicated email address customerservice@shopperdiscountsandrewards.co.uk.

Interflora prides itself on offering high quality products at affordable prices, across our website, telesales and network of highly skilled florists. At times we like to offer exclusive benefits, which many people join, in an attempt to provide a unique shopping experience.

In closing, whilst I accept that you are disappointed with this scheme, we trust that this will not deter you from using Interflora in the near future.

Yours sincerely,

Nigel Duncan

Head of Customer Services

Interflora Customer Services
Interflora British Unit
Tel: 0870 904 5459
Fax: 01529 413 886
http://www.interflora.co.uk

balls to that!!!! I CERTAINLY did NOT see that much small print!!!!!!

I’ve emailed Watcdog.. I’be been intouch with trading standards… I am now waiting for someone calling me back from some institute regarding personal data protection…..

(ps.. i’m glad i’m not alone in this ’scam’

Fione

Comment from Carol
Time: August 31, 2007, 12:26 pm

I to have been dupped / conned. I have today spoken to Shoppers Disount and they have agreed to a full refund for the 2 months that they charged me.

Comment from Gareth
Time: September 5, 2007, 5:56 pm

There’s an article in today’s Guardian blog (”Comment is free”) about this.

Comment from cmb
Time: September 5, 2007, 9:54 pm

Thanks for the heads up Gareth, Link here

Comment from JPS
Time: September 6, 2007, 10:31 am

We’ve hit the big time:)

Comment from Caroline Marshall - Foster
Time: September 6, 2007, 2:09 pm

As Managing Editor of the flower industry’s only independent trade magazine (Florist & Wholesale Buyer) I am really sorry you have had this experience.

The very best way to order flowers … to both guarantee that you get best value (remember companies like Interflora take anything up to 30% for passing your order onto a florist for delivery) and to avoid any chance of having your details misused, is to contact a real flower shop in the area you want flowers delivered to.

You have to be a bit careful who you choose as sadly some disreputable websites pretend to be local shops but are actually order centres. Therefore be careful of freephone numbers and try to ascertain if they really are local by asking them info about the location they are in … i.e. if you know where the church is ask where their shop is in relation. But if you find a real bricks and mortar florist and say “Caroline Marshall-Foster from F&WB sent you” I promise you won’t be disappointed. If you are then you can always ring me!

In terms of searching 118118 is fairly good, Google and Yell are OK if you scroll down past the paid for ads or you can use our website at http://www.masterfloristdirect.com where our free-to-use Find a Florist service lists contact details for every real florist in the UK we send our magazine to.

Hope this will help in the future as sending flowers should be a good experience not bad. Feel free to let me know how you get on.

Kind regards,

Caroline
Wordhouse Publishing Group

Comment from Nigel Moore
Time: September 6, 2007, 11:36 pm

I’ve just discovered that I’ve fallen victim to this scam too. I sent flowers to a friend in France in April and the payments have been coming off my card since then. Overall, I think what a shame! I can never use Interflora again and I’ve relied on them over the years for lots of occasions when I’ve needed to send flowers quickly. This is a huge mistake on their part as I can’t be the only person to think Interflora? Never again.

Comment from Nigel Moore
Time: September 7, 2007, 10:53 am

A quick update - I have just called them to cancel, and have also been told I’ll get a rebate within 5 days. At least they are quick to back off.

Comment from Ducan
Time: September 11, 2007, 11:43 am

Beware:

http://www.ayurvediccure.com/

also sends you to this subscription.

I called first time to cancel the subscription and the second time to ask for the fund. All done. They are really good at this. What a scandle!

Comment from Stevie
Time: September 16, 2007, 5:10 pm

Yet another victim of this scam, I dont remember ever having to agreed to this £8.00 a month fee!!! Really disappointed with interflora who are supposed to be a reputable company…. guess they just lost another customer!!! Can it be worth it for them to be associated with such a scam??? thank goodness for this forum!!!

Comment from Laura
Time: September 17, 2007, 9:17 pm

I just checked my bank statements and found that £8 a had been debited from this ’shop disc.co.uk’. I thought that was bed enough but on closer inspection I noticed they had been doing so since april!! I was shocked when I discovered it was because I ordered some flowers from a reputable company such as interflora. The flowers were a day late anyway, they were way overpriced and they cost me an additional £64 in ’shopppers discounts’. I shall never use interflora again.
I phoned and spoke to an american lady at shop disc who assured me she would refund the £64 in the next 3-5 days. She was very nice and had clearly delt with this situation a million times before as she immediately asked if I had ever ordered flowers with interfrauda (sorry, interflora).
I contacted interfrauda who told me that they had never heard of such a company, so I will be calling back in the morning to apeak to the manager.
Good luck everyone…..

Comment from Tanya
Time: September 18, 2007, 2:54 pm

i too av had this and rung them this morning and spoke to a nice american lady called anita it took a while for her to actually get the message that i did not join this and that i wanted my money back and finally she said it will be credited to my account and the membership cancelled (thank the lord) but i am concerned for all the ppl that like me took 4 months to realise that this was happening to there account as i am like many others and av used interflora b4 and am now never going to use the company again its disgusting to think that there getting 1000’s of peoples money for nothing

Comment from Daren
Time: September 18, 2007, 4:18 pm

I’ve not yet had a chance to read through all the posts on this blog, but I’ve read enough to get the jist of what’s being going on here. I came across this blog through google. I had a go at trying to find out some information about this company having lost two lots of £8 from my bank account two months running. I couldn’t for the life of me work out why the money was disappearing from my account. I found out that payment for software which I had purchased from neatimage.com (a company which sells good noise reduction software for digital images) had been dealt with by a company called SWReg Inc. accessed through cardquery.com. They are a “secure ecommerce reseller”. During the purchasing process I was offered discounts and rewards. I thought “Why not?”. I had to enter my email address twice to sign up, but I don’t recall at any time giving this company my bank account details. I am told that because I typed in my email address twice I was allowing them to take this £8 per month from my account. This I can only determine means that either neatimage.com (less likely) or SWReg.org/cardquery.com have passed my credit card details to shopperdiscountsandrewards.co.uk. I have spoken briefly to trading standards, but they said that I would have to go back and read the company’s terms and conditions. I cannot imagine that law would allow companies to take money from a person’s bank account without that person typing in and handing their bank account details to the company. The fact that so many people have not realised that they were signing up for this kind of treatment surely means that it is misleading and underhand? I didn’t feel that trading standards were stepping forward to help me, which is quite disappointing. Their stance was basically to go away and try and work it out for yourself! If you can’t turn to the trading standards for help, then why are they there? At least perhaps they should look in to it for us and tell us whether this company should be allowed to operate in this way! The lady at shopperdiscountsandrewards.co.uk was quick to refund me once the conversation started to get heated, which suggests to me that they know that what they are doing is wrong (we’re yet to find out whether this is the case legally). She also told me that she had sent me 7 emails regarding this account - Well I didn’t receive them! I have been told that I am getting my money back and the removal of monies from my account will cease. I am waiting for my money back, then I will be asking my bank for a new card! Okay, so I’ll have my money back, but that doesn’t stop me being thoroughly annoyed at a company having been “dipping” in to my bank account without my knowledge…and to think that this could be happening to SO many people. My money has been in someone else’s account gaining interest along with so many other people’s £8’s instead of the money residing in OUR accounts where it belongs!! Anyway, I’m still raging! Time for a cup of tea I think!

Comment from Debi
Time: September 20, 2007, 3:42 pm

I too have been “S***T on from a great height!” I made a purchase through Interflora and have had in total 5 transaction taken from my card without my permission. I spoke to an american lady and expressed that it is unlawfull what they are doing, conning people into taking their money without them realising it is too late!. She mentioned that Interflora was a client of theirs. (Someone is telling porkies somewhere) The american lady said my account will be credited with the money…. We will have to wait and see.
Its a shame as Interflora will lose alot of business through this, and I will never use them again. I will certainly be passing this information on to as many people as I can, so that they do not get stung. Thank goodness for this Blogg

Comment from David Rose
Time: September 25, 2007, 3:53 pm

To register your complaint with trading standards you need to use the following website;

https://ssl.certifiedmail.com/(szzm3545wj5ljm452pncfjf5)/form.aspx?co=702&frm=complainform&ri=EM&to=ConsumerDirect_EastMidlands

Interflora’s address is;

Interflora British Unit
Interflora House
Watergate
Sleaford
Lincolnshire
England
NG34 7TB

Comment from Shopper Discounts & Rewards
Time: September 26, 2007, 3:15 pm

Dear Forum Members,

We have come across this forum, and would like the opportunity to answer your questions or address your concerns.

We encourage you to contact our Customer Service team on 0808 234 1539 (this is a free phone number) or send us an email to customerservice@webloyalty.co.uk. One of our dedicated customer service representatives will be happy to help you either by answering questions or cancelling your membership if you are unhappy.

Webloyalty want to ensure that Shopper Discounts & Rewards members understand and derive full discount and insurance benefits from their memberships. Your feedback is both important and valuable to us.

With very best regards,
Customer Service Team
Shopper Discounts & Rewards

Comment from Robert Ballard
Time: October 1, 2007, 3:56 pm

I’ve just noticed that I’m being billed £8.00 by Shopdisc.co.uk and having rung them I too have fallen foul of internet shopping with Interflora! Never again! Interflora have lost my business forever more and I shall certainly be advising all my friends and colleagues never to shop with them again!

Comment from Samantha
Time: October 1, 2007, 8:22 pm

** Webloyalty want to ensure that Shopper Discounts & Rewards members understand and derive full discount and insurance benefits from their memberships. Your feedback is both important and valuable to us.** and still laughing

Shame about Trust eh?
I never subscribed to your company, and have never even heard of you b4 I noticed your ‘recurring debit’ in my bank
account..but you did good, cos now you’ve cost Interflora all of our custom..I so hope that if they have paid you a nice fat bonus for our details, or you pay them for some sort of website sponsorship, that is was worth it..am telling everyone not to use them from now on..and to watch out for you..Well Done.. Stuff Your Discount!

Here’s My Questions
1) How can you deem taking £8 a month from ppls bank accounts, Without Their Consent…A Discount? am sorry, but I’m laughing so hard..

2) Are our involuntary £8’s a month what subsidises these discounts?

3) If we didnt give you our account details personally..then who did?

You’re right..this sucks..but am curious for your
explaination as to how your customer services advisors..cant get our names, our post codes, or our email addy’s correctly..yet you can take money from our accounts without our actual consent, but not call it theft?
I couldnt see that standing in court..LOL

Dont suppose either they’ll ever tell us how many other people they have done this too?

Comment from STEPHANIE O’CONNELL
Time: October 3, 2007, 10:05 am

WHAT A LIBERTY! MUGGED IN MY OWN LIVING ROOM. I SHALL NEVER USE INTERFLORA AGAIN. HOW CAN THEY ALLOW THEIR CUSTOMERS TO BE EXPLOITED IN THIS WAY. I SENT MY MOTHER IN LAW FLOWERS FOR MOTHERS DAY & SINCE THEN I HAVE BEEN PAYING £8 PER MONTH. I HAVE NEVER RECEIVED NOTIFICATION OF ANY SORT THAT THIS WAS BEING DONE & NEITHER HAVE I RECEIVED ANY KIND OF SERVICE FROM SHOPPERDISCOUNT. A COMPLETE CON. I UNDERSTAND I MUST HAVE AGREED TO THEIR TERMS & CONDITIONS BUT TERMS & CONDITIONS I THOUGHT WERE OF A STANDARD NATURE & IF NOT THEN YOUR ATTENTION SHOULD BE DRAWN TO ANY SPECIAL CONDITIONS. YOURS ANGRY

Comment from alex leggeat
Time: October 3, 2007, 12:49 pm

yep, me too.
it has taken me 4 months to realise!
lots of people has stated that after ringing up a poite american they were promised refunds, but no one has actually confirmed that the refunds were made. Is this promise simply a brush off or do they actually keep their promise and make the refund?
The 1st thing i did when i realised that an unathourised payment was being charged was cancel my card. Now that the card is no longer active, they wont be able to refund to the card and i’m not happy about giving them any further details so it looks like i’ll be without the refund.

Comment from Kenny
Time: October 3, 2007, 9:35 pm

Hello again people……..

Today I am in fact rather annoyed. I registered a complaint with trading standards as advised a few posts up. They called me today to inform me of the following

“The website you sent (this one) is most interesting and Lincoln Trading Standards are indeed aware of the problem. You are right in the fact that hundreds of people have posted on the site but I am afraid that to date, we have received 7 complaints direct to ourselves such as yours.”

GET OFF YOUR BACKSIDES PEOPLE AND DO SOMETHING!!!!!!!!

Kenny

Comment from shopperdiscs.co.uk
Time: October 4, 2007, 2:47 pm

Comment from Samantha
Time: October 6, 2007, 2:54 am

**We cannot be held accountable for the general publics lack of awareness of what theyre signing up for when its very clear what they are.**

I think ppl..they’re politely calling us stupid..LOL

Show me where I signed..and subscribed..AND gave you my bank details and agreed for you to take money off me each month. please? Because I’ll tell you right now, I didnt..All I remember is, buying a bunch of flowers?

And why are you advertising as a co.uk company..yet based in the US? Hmmm..

I most certainly did NOT authorise anyone to debit my acct each month..and that £30 bouquet could have turned into £126..errrm…I don’t see any discount there?? Does anyone else?

Comment from jps
Time: October 6, 2007, 11:01 am

Shopperdisc: “We cannot be held accountable for the general publics lack of awareness of what theyre signing up for when its very clear what they are.”

I think as a company you provide a service to the general public and should therefore make the terms and conditions more obvious. This rather sneering and unprofessional comment is not helping to improve the public face of your company. I would love to see the stats for the number of people who signed up to shopperdisc directly through their own website compared to those who accidentally joined while making a purchase on the internet.<